FAQs

HOW TO SHOP ONLINE?

Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the "Shopping Bag" button on the top right of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking "update bag" after all quantity adjustments have been made.

HOW DO I CHECKOUT?

Once you are ready to checkout with the items in your shopping bag, click on the “checkout” button in your shopping bag. 
Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

ITEM AVAILABILITY

The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

HOW DO THEY FIT?

Men

Regular Fit - Fits true to size with the perfect amount of breathing room. 
Slim Fit - A slightly narrower body for a more fitted look. If you would like a looser fit, we recommend ordering one size larger. 
Oversized Fit - An all-around larger body for a relaxed, comfortable fit.

Women 
Contemporary Fit - Fits true to size, between a slim and a relaxed fit. 
Slim Fit - Fits closely to the body for a slimmer silhouette. 
Relaxed Fit - A fuller cut designed for a more relaxed, comfortable fit

Unisex 
Regular Fit - Women typically buy a size smaller than usual, while men generally buy the same size or one size larger.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal and the following credit cards: Visa, Master Card, and American Express.

HOW CAN I TRACK MY ORDER?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by contacting us. Please be sure to include your order number into Subject field.

WHEN WILL MY ORDER WILL SHIPPED?

Shipping details are based on item and will be listed in order details. There are times that supplies for your item may be delayed which may cause a delay in actual shipping date. In the event that there is a delay, we will inform you via email.

Every T-shirt is made to order. Therefore, we will ship orders within 5 - 7 business days after receiving complete and clear payments.

Orders placed Monday-Friday before 12 PM EST will begin processing that day, excluding holidays. All orders placed after 12 PM EST will begin processing the next business day. Orders placed on Friday after 12 PM EST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. Orders within the US will be shipped via USPS Priority Mail. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

ART WORK FAQs

I ORDERED MY ART, NOW WHAT? 

All prints are made to order. Please allow 2-3 business days for each order to process. Artwork is produced, packaged and shipped when processing is complete. Once completed, tracking numbers arrive via email attached to specific order numbers and will arrive 7-10 business days.

I PLACED MY ORDER LAST WEEK, WHEN WILL IT ARRIVE?

We do our best to get the artwork out as soon as possible. Shipping time is estimated but not guaranteed. Holidays and surplus of orders may have an effect on shipping time. If your tracking number and package says DELIVERED and has been sent to wrong address, please email info@jaemartin.com